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How to Spa

Spa Etiquette

Our spa environment is one of relaxation and tranquillity. Please contribute to this serenity by speaking in soft tones or enjoying the quiet. Please respect all spa guests' right to privacy and refrain from the use of mobile phones, pagers and cameras during your time with us. Auriga is a smoke-free zone.

We encourage you to arrive 30 minutes prior to your appointment to enjoy the wellness spa's facilities, including Spa Café, steam rooms, saunas, ice bowls and vitality pools. Our staff will be happy to assist with any recommendations based on your chosen treatments. Or if you prefer, enjoy a cup of tea in our Tea Room, specially selected by our Tea Sommelier to compliment our treatment menu.

During your time at Auriga you will be provided with a locker, robe, towels and slippers. Disposable undergarments are also available at your request. We do recommend that you refrain from bringing any valuables to the spa.

After your treatment concludes, our relaxation rooms are the ideal place to continue its benefits. Rest and relax on our loungers and take the time to reflect on your experience.

Reservations

To book an appointment, please contact the spa. For our in-house guests, touch the Auriga button on your guest room telephone. Auriga welcomes both resident and non-resident guests aged 18 and older. Non-resident bookings will be secured with a credit card.

To ensure your preferred time and services are available, advanced booking is advised. The spa accommodates walk-in bookings based on availability.

Health Concerns

When making your spa reservation, please advise us of any health conditions, allergies, or injuries that could affect your service. You will be asked to complete a Health Assessment prior to your treatment so that we may ensure your comfort and safety and provide a service customised to your needs.

We have specially designed treatments for expectant and nursing mothers. Please allow our spa staff to guide you in selecting the treatments most suitable for you during this special time.

Gift Certificates and Home Care

Our gift certificates make a wonderful gift for any special occasion. To continue your Auriga experience at home, all ESPA and The Organic Pharmacy products used in our treatments are available for sale in the spa retail at the reception area. Additionally we have Auriga body products for sale. Our staff will be most happy to assist you with your selections.

Lateness and Cancellation Policy

Please understand that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of three hours notice for changes or cancellations. With fewer than three hours notice you will be charged for 100% of your treatment. If appointments are reserved before arrival at the resort, the spa cancellation policy follows that of your resort reservation.


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